Company Store Policy

Revised October 2023

Nussbaum is pleased to offer a variety of apparel and gift items through our company store. This policy is designed to address common questions about shopping with us and help you have the best experience possible. To place an order online, please visit store.nussbaum.com and log in using your company credentials. To place an order in person, please visit the marketing department in the South Building at the terminal. If you have questions or need assistance, please email marketing@nussbaum.com or call (309) 260-3423.

PAYMENT METHODS

Payroll Deduction

Taken out of your paycheck. If over $30, this will be divided over 4 weeks / checks. Typically, the deduction occurs in the next calendar month (e.g., a $40 purchase in January is deducted $10/week in February).

Store Credit

Check your balance by logging into your account and selecting “coupons.” Each employee receives $75 on January 1. Credit may be given out for special events (e.g., Driver Appreciation Week, Christmas, etc.) or earned by participating in our wellness program.

Credit Cards

All major cards accepted. Pay securely through Square.

Cash or Check

Only accepted for purchases made in-person at the terminal. Make checks payable to “Nussbaum.”

SHIPPING OPTIONS

1. Pickup at Nussbaum

FREE! Items are held at the marketing department. Stop by during regular business hours.

After-hours pickup available upon request. Please send us an email to arrange the pickup.

2. Ship to Home

$10 Flat Rate.

Turnaround Time

Please allow 4-5 weeks for delivery on ALL orders.

Notifications

When your order is ready for pickup or ships, a confirmation email will be sent to the email address associated with your account (for drivers, this is your LiNK email; for office/shop employees, this is your work email).

SHOPPING AT THE TERMINAL

In addition to the online store, we keep several items in stock at the terminal that drivers and office/shop employees may purchase in-person during regular business hours. Please stop by the marketing department and we will be happy to assist you! Stocked items include:

Apparel

Ball caps and winter hats
Short & long-sleeve cotton t-shirts
Short-sleeve polo shirts
Short-sleeve button-up work-shirts
A limited selection of jackets & sweatshirts
Work gloves

Gifts

Blankets
Drinkware
Nussbaum model trucks & trailer-wrap stickers
Backpacks and duffle bags
Blue Parrot Headsets
Doggy apparel

Note: we do our best to keep these items in-stock, but there may be times when we are out due to shipping delays, a high-volume of orders for a particular product, etc. If you know you are stopping by on a particular date, feel free to call ahead of time to check whether the item you want is in stock.

EMBROIDERY & CUSTOMIZATION

All of our apparel options (except for pants and shorts) have the Nussbaum logo embroidered, even if the preview image does not show it. You can further customize your apparel with:

Name Embroidery ($3 Charge)

First names ONLY (or a nickname that you would commonly go by at work).
If a name is added, the sale is final and we cannot accept returns.

Faith & Family Logo Embroidery ($12)

On the back of the garment

We do not allow our logo to be added to garments not sold in the company store, except in rare and specialized cases. If you need a specific apparel option, we will work with you to find something in the company store or a reasonable alternative. Marketing reserves the right to approve or deny any logo requests.

RETURN POLICY

Clothing Items: must meet the following criteria:

Unworn (except the initial try-on).
No pet hair or smoke.
Does not have your name embroidered on it.

If a garment is defective (missing a button, zipper, torn, etc.), please send a picture to marketing@nussbaum.com. We will provide a replacement item free of charge.

Non-Clothing Items:

Phone mounts: all components must be unused (have the original safety seals in place and have not been attached to a phone/dashboard).
Model trucks: must be unopened and in the original packaging.
Fitbits may be returned/exchanged, but the customer is responsible for initiating and overseeing this process with Fitbit’s customer support: Get Support (fitbit.com). If Fitbit approves a full refund, it will be refunded to marketing’s credit card. At that point, please contact marketing@nussbaum.com and we will refund the payment method that you used in the company store (store credit, credit card, or payroll deduction).

Returning Your Item

All returns should be dropped off at the marketing department. If shipping the item back to us, the customer is responsible for the shipping charges. If exchanging an apparel item, we will not charge to ship the new item.

Ship returns to:

Nussbaum Transportation
Attn: Marketing Dpt – Store Returns
19336 N 1425 East Rd
Hudson, IL 61748

TERMINATION POLICY

When marketing is notified of an employee termination, we will take action based upon the following criteria:

If an employee quits within the first 2 weeks:

Any order (excepting stock uniforms purchased in orientation) is automatically cancelled. If the employee paid via payroll deduct or credit card, a refund will be issued.

If an employee quits after the first 2 weeks:

We will honor orders placed up until the employee’s final day at Nussbaum. If unable to pick up their item(s), the employee will be charged a $10 shipping fee.
If the order was placed via payroll deduction, we will work with payroll to deduct the amount from their final paycheck. In the event that an employee departs before a final paycheck can be issued, they must either pay via credit card or cancel the order.